Refund Policy

Haramayn eSIM sells digital eSIM data plans. An eSIM is delivered instantly and can’t be physically returned, so refunds work like this.

You are eligible for a full refund if:

• Your eSIM has not been installed or activated, and you contact us within 14 days of purchase.

• Your eSIM could not be delivered, or it fails to work and we can’t fix it within a reasonable time.

• You were charged twice for the same order.

Used or partly used eSIMs

If your eSIM has been installed or used, we review your request case by case. If the problem was on our side or our network provider’s, we may offer a partial or full refund. A $1 processing fee may apply to change-of-mind refunds on installed eSIMs.

We cannot refund:

• An eSIM bought for a device that isn’t eSIM-compatible or is carrier-locked, once the plan has been used. Please check compatibility before you buy.

• Data that expired unused, or a trip that was cancelled or changed.

• Slow speeds that follow a plan’s published fair-use policy (for example, 1GB per day at full speed, then 1Mbps).

How to request a refund

Email info@haramaynesim.com from the address you used at checkout. Include your order number and a short description. For device or connection issues, a screenshot helps. We reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days, depending on your bank.

If something isn’t working, contact us first. We can often fix it faster than a refund.